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Frequently Asked Questions

Browse through our most common customer questions to help you shop confidently. If you still need help, feel free to contact us anytime.
nailaspalette.com
1
What products does Naila's Palette offer?
We offer carefully sourced modest fashion pieces including abayas, hijabs, scarves, dresses, accessories, and more. Each item is selected with comfort, elegance, and modesty in mind.
2
Are all items available for immediate delivery?
Yes, every item listed on our website is in stock and available for immediate delivery once your order is confirmed.
3
Do you offer nationwide delivery?
Yes! We deliver to all regions in Ghana. Delivery fees vary based on your location.
4
Do you offer pickup options?
Yes. Customers in Kumasi can choose to pick up their orders or request for delivery at a small fee.
5
How can i place an order?
Simply choose your preferred item, add it to your cart, and check out. You can also call or Whatsapp us using the contact details on the website if your prefer manual ordering
6
How can I change my order?
To change your order, kindly reach out to us on Whatsapp or by phone as soon as possible. We'll assist you quickly, as long as the order has not been sent out.
nailaspalette.com
1
What Return Policy Do You Have?
Naila's Palette accepts exchanges under specific conditions. Customers may request an exchange within 24 hours if the item delivered has a factory defect or if an incorrect product was received. All items must remain unused, unwashed, and in their original packaging. Please note that returns due to change of mind, preference, or size selection are not accepted.
2
How can I follow up on my order?
You may follow up on your order by contacting us directly via Whatsapp or phone call using the contact details provided on our website. Once your order has been dispatched, we will share the rider's information or delivery update to ensure you can track the progress of your package.
3
Which forms of payment are accepted by you?
We currently accept secure payments through Mobile Money(MoMo) and bank transfer. You may choose your preferred option during checkout or request the payment details when placing your order through Whatsapp or phone.
4
Are the pictures on the website the same as the actual products?
Yes. All photos represent the actual items sourced directly from trusted wholesalers, so you receive exactly what you see.
5
Do you take bulk or group orders?
Yes. We accept bulk orders for groups, events, and gifting. Kindly contact us directly to discuss pricing and availability.
6
Is Naila's Palette a physical shop?
Do You Still Have Queries?
If you have any additional questions, feel free to reach out to us directly.
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